Billing & subscription

Plans & free trial

Choose a plan on the pricing page; each plan is available with monthly or yearly billing. Clicking a plan takes you to a secure checkout page hosted by Stripe, our payment provider. Your card details are entered there and never touch Magic Schedules.

New subscribers start with a free trial. You enter a card at checkout, but nothing is charged until the trial ends. The trial length and the exact date of the first charge are shown before you confirm. We also send a reminder email a few days before the first charge, so it never comes as a surprise. If you switch to a different plan during the free trial, the trial ends at that moment and billing for the new plan starts immediately.

If you cancel during the trial, your card is never charged. You keep access until the trial's end date.

Managing your subscription

Everything after signup happens in the Billing Portal, a secure page hosted by Stripe.

1. Click your user menu (top-right corner of the app).
2. Choose Manage subscription.
3. The Billing Portal opens. From there you can update your payment method, switch to a different plan or billing interval, download invoices and receipts, cancel your subscription, or renew a canceled one.

Manage subscription appears only while you have an active subscription. Changes made in the portal are applied to your account automatically, usually within seconds.

Changing your plan

You can switch between the Essential, Plus, and Ultimate plans, and between monthly and yearly billing, at any time from the Billing Portal.

Upgrading to a more expensive plan takes effect immediately. The charge is prorated: you receive credit for the unused time on your current plan and are charged for the new plan for the remainder of the current billing period. The prorated amount is invoiced right away, and the new price applies in full from the next renewal. Switching from monthly to yearly billing also takes effect immediately, with the same prorated credit for the unused portion of the current month.

Downgrading to a cheaper plan takes effect at the end of the billing period you've already paid for. You keep your current plan until then, nothing is charged or credited, and the new (lower) price applies from the next renewal. Switching from yearly to monthly billing works the same way: the change takes effect when your current yearly period ends.

The portal shows exactly what will change, any amount due, and when the change takes effect before you confirm.

Payments, receipts & failed payments

Each renewal is charged automatically to the card on file, and we email you a receipt with a link to the invoice.

If a renewal payment fails, you don't lose access right away. We email you, and the app shows a banner: We couldn't process the latest payment — access continues for now. Update the payment method to avoid losing access. Stripe retries the charge automatically over the following days. Use the banner's Update payment button (or the Billing Portal) to fix the card before the next attempt.

If the payment still can't be collected after the retries, the subscription ends and access stops; we send an email confirming it. You can subscribe again at any time.

Sales tax & invoices

Purchases are processed by Stripe, which acts as the merchant of record. Any applicable sales tax, VAT, or GST is calculated automatically at checkout from your billing address and shown before you confirm, and Stripe handles collecting and remitting it to the tax authorities.

An invoice is issued for every payment. You'll find it linked in the receipt email, and you can download past invoices from the Billing Portal for your accounting.

We do not process tax-exemption certificates: tax is charged on all purchases, with no exceptions. If you have questions about the tax on your purchase, write to support@magicschedules.com.

Canceling & reactivating

1. Open the Billing Portal (Manage subscription in your user menu).
2. Choose to cancel the subscription and confirm.

Cancellation takes effect at the end of the period you've already paid for. You keep full access until then. We send a confirmation email with the exact end date, and the app shows a banner: The subscription has been canceled — access ends on …

Changed your mind? Reactivate any time before the end date: use the banner's Reactivate button, the link in the confirmation email, or the renew option in the Billing Portal. Your subscription continues as if nothing happened.

Once a subscription ends, your data is deleted automatically after a period of time and cannot be recovered, as explained in the Terms of Service.

Getting help

For any billing question (payments, invoices, refunds, plan questions), write to support@magicschedules.com from the email address you registered with, so we can find your account quickly.